How We Arrange Grave Care in Ukraine From Abroad — No Right Words, No Right Order

You don't have to know the right words, the right order, or the right amount of detail. Tell us what you know, the way you'd tell a person because that's exactly who reads it.

Here is what we actually receive. Not edited for style, just translated:

"Do you work with graves at Berkovtsy? Tell me what's needed to order your service."

"I don't have the exact coordinates. But I know the cemetery, the full name, and the date of death. I can also show roughly where the grave is on Google Maps, and I have a photo of the headstone."

"My parents are buried at Baykove, in a shared grave. I don't know the price for a cleaning. I live in the US."

None of these are wrong. None of them needed to be more organized than that. If you're not sure how much detail to give us, this is your answer: write it the way you'd say it out loud.

You don't need to prepare anything first

Some people already know the section, row, and place numbers, the full name of the buried person, and the date of death — sometimes even a photo of the grave and quick instructions on how to find it fast. In cases like that, the grave was clearly visited and cared for in recent years, and now can't be, for whatever reason. We don't ask why, unless our clients want to tell us themselves.

Others only remember a name and a city. Both are a fine place to start thought require different efforts and time spent.

Useful things to mention, if you happen to know them: the city or cemetery, the name of the person buried there, roughly where the grave is, a photo if you have one. But none of this is a requirement before you write to us — it's just what speeds things up if it's already in your head.

If you don't know where the grave is at all, that's a different situation, and a common one. One message we received said only this: "[Full name and date of death withheld]. Cemetery in Kyiv unknown. To start, I need to find the grave and get photographs of the headstone." No cemetery, nothing to narrow the search. That one was genuinely hard — it wasn't limited to a single cemetery, and it took real work that required more time and money than usual. Talking it through with the client actually helped, too: in the process of answering our questions, they remembered more details than they thought they had. When we recalculated the final price, we brought it down rather than charging for all of it. We found the grave, and the client set it up for annual care with flowers. Read how we found a grave using only a death certificate for another real example of how far this can go.

What happens after you write to us

We read what you sent, and we ask the specific questions your situation actually needs — not a fixed list. Sometimes that's one follow-up message. Sometimes it's a short back-and-forth before our first field trip.

Once we know enough, we tell you honestly what we can do and what it costs. For one client, the location they gave us — an approximate spot on Google Maps and a photo of the headstone — was already enough to confirm the grave without any separate search fee. Someone else might need a proper search first. It depends entirely on what you already have, not on a fixed process everyone goes through the same way.

From there, we arrange the visit. You don't need to be in Ukraine for any of it. If we find something unexpected once we're there — damage, for example — we take extra photos to show it clearly, and give you an estimate for repair or painting as a separate step for a future visit, rather than deciding anything on our own.

After the visit, you get photographs and a short report. If it's useful to you, we can also share the grave's coordinates.

After the first visit

Some people only need one visit — before an anniversary, or just to finally see that the grave is cared for. Others request annual care instead, so they don't have to ask each time — we simply clean the grave and send photos in spring, summer, and autumn.

Neither is the "right" choice. You can decide that after you've seen the first result, not before.

Just tell us the situation →

Frequently Asked Questions

I don't know if I need a cleaning, a visit, or something else. Can I still write to you?

Yes — that's normal, and it's exactly what to tell us. We'll help you work out what fits once we understand the situation.

Do you need the message in English?

No. Write in whatever language is easiest for you — Ukrainian, Russian, or English cover more than 95% of the messages we get. Other languages, like Hebrew, work too — we can translate them.

What if I only have a name and a city, nothing else?

Send that. It's a real starting point, not too little to work with. We'll tell you honestly if more will be needed.

Will I be charged just to talk with you?

No one gets charged for a conversation and time limits. Write to us, ask questions, describe the situation — all of that is free, for as long as it takes to figure things out together. We only ask for a prepayment once we've agreed on the work and are ready to travel to the cemetery.

Being Far Away Doesn't Mean Leaving It Unattended

Whatever shape your message takes, it's enough to start with.

Send us a message, and we'll take it from there together.